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Ordering InfoORDERING THROUGH THE SHOPPING CART When clicking the "Add to Cart" or "View Cart" button, you will be taken to a secure shopping cart to enter your payment information. You have a choice between different credit cards, Electronic check, Paypal, or a Mail/Fax invoice that you can print and mail in with your check. All information is confidential and is not shared with anyone at any time, now or ever. There are times when Internet traffic congestion can stall the ordering process. If you ever have a problem, you may call us directly anytime and we will make sure your order goes through. SHIPPING: We ship immediately depending on stock availability. In some cases we may ship directly to you from the Manufacturer's warehouse. Your Packing Slip/ Invoice will come from the Main Office in Texas. Orders received after 2 PM CST will be shipped the following day. If there is any problem, we will contact you by phone. RETURNS: All units come with a 1 year Manufacturer's warranty. If you have any problem with a defective unit, please call us right away and we will arrange for you to have a replacement shipped to you immediately. If you have decided to return your unused item for reasons other than what is covered by warranty and it has not been used, a 15% restocking fee will be deducted from your credited amount for orders within 30 days, 25% for orders within 90 days. We do not accept restocking returns over 90 days from delivery. Credit is calculated on the unit price only. Shipping is not refundable on restocking items. Please understand -- we do not issue refunds for items that have been used and are not defective. Please check with your medical professional before placing an order to make sure the product you order is what you need. Used electrodes or equipment are not refunded unless they are defective. |
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Texas Medical |